Healthcare Rarely
Measures Understanding
Healthcare systems document diagnoses, treatments, procedures, consent, and discharge instructions. But in most environments, understanding itself remains largely invisible. Patients often leave encounters with partial understanding, confusion, unanswered questions, incorrect assumptions, and incomplete follow-through.
Most healthcare systems can prove information was delivered. Few can prove it was understood.
Understanding Is Verified
Through Interaction
Claros™ uses structured teach-back interaction rather than passive confirmation. Patients may be asked to explain information in their own words, respond to guided prompts, or interact through multilingual communication pathways. The system analyzes communication patterns associated with clarity, retention, comprehension, reinforcement needs, and communication consistency.
The goal is not simply to deliver information. The goal is to create visibility into whether understanding was achieved.
From Information to
Verified Understanding
The workflow creates greater visibility into understanding across the communication process.
Clinical information is generated.
A diagnosis, treatment plan, discharge instruction, or consent workflow creates clinical information that needs to reach the patient.
EquiVox™ transforms information into patient-ready communication.
Clinical content is converted into language aligned to the patient's literacy, language, cultural context, and emotional context.
Claros™ verifies understanding through structured interaction.
The patient is asked to explain their care in their own words through structured teach-back rather than passive confirmation.
The Comprehension Score™ identifies reinforcement needs.
The AI-generated signal helps identify whether reinforcement or follow-up may be needed before the workflow proceeds.
Communication interactions become securely documented and traceable.
Every explanation, response, and outcome is logged to create a complete, auditable communication record.
Why Measurable
Understanding Matters
Reduce Communication Friction
Support clearer patient follow-through across care workflows. Help reduce misunderstandings surrounding preparation, medication, consent, and discharge.
Improve Visibility
Create more structured insight into communication outcomes. Make understanding measurable, traceable, and operationally visible across the care journey.
Support Multilingual Care
Help organizations communicate across language and literacy barriers. Deliver communication aligned to the patient's language, literacy, and context.
Built for Responsible
Healthcare Communication
The Comprehension Score™ is designed as a support and visibility layer — not as a replacement for clinician judgment or human oversight. EquiVox™ supports human-in-the-loop workflows, configurable communication pathways, auditability, traceability, privacy-aware deployment, and enterprise governance requirements.
EquiVox™ does not guarantee understanding, replace clinical judgment, or control treatment decisions.
Understanding Should Not Remain Invisible.
EquiVox™ helps healthcare organizations create measurable visibility into patient understanding.
